Exchange and Replacement Policy

To ensure a smooth and fair return or exchange process, please read the following terms carefully:

1. Proof of Damage/Defect:
   Customers must record a video or take clear pictures at the time of unboxing to show any genuine damage or defects in the product.
2. Replacement Eligibility:
   Products will be replaced only if they are genuinely defective or damaged. We do not accept claims without visual proof.
3. Used Products:
   Used or tampered products will not be eligible for return or exchange.
4. Exchange Delivery Timeline:
   Once the claim is verified and approved, the replacement product will be delivered within 7 days of confirmation.
5. Delivery Charges:
   The customer shall bear the delivery charges for returning the product or receiving the exchanged item.

We’re here to ensure you have a joyful shopping experience!